Return Policy

🔄 Return & Refund Policy

At Kazumi, customer satisfaction is our priority. Please read our return policy carefully before making a purchase.

 

📦 Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• The item must be unused

• The item must be in original packaging

• Proof of purchase (order number or receipt) is required

Items that do not meet these conditions will not be eligible for a return.

 

❌ Non‑Returnable Items

The following items cannot be returned:

• Used or damaged products

• Items returned after 14 days

• Items without original packaging

 

🔁 Refunds

Once we receive and inspect your returned item:

• You will be notified via email

• If approved, your refund will be processed within 7 business days

• Refunds are issued to the original payment method

Please note:

• Shipping costs are non‑refundable

• Processing times may vary depending on your payment provider

 

🚚 Return Shipping

• Customers are responsible for return shipping costs

• We recommend using a trackable shipping service

• We are not responsible for lost return packages

 

📩 How to Start a Return

To request a return, contact us at:

📧 hello.kazumi.store@gmail.com

Please include:

• Order number

• Reason for return

• Photos (if the item is damaged or defective)

 

⚠️ Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund where applicable.

 

🌍 International Orders

International orders are subject to the same return conditions. Customs duties and taxes (if any) are non‑refundable.

 

📄 Policy Updates

Kazumi reserves the right to update this Return & Refund Policy at any time. Changes will be posted on this page.